Greencard

You can apply for a Greencard online here, in person by visiting a Metro Shop, a Metro depot or Metro agent, or by calling our Customer Service Hotline on 13 22 01 and requesting that an application form be mailed to you. The form will need to be taken into one of our Greencard agents for processing. All Greencards come with a $5 sign-up fee.

Pre-paid Adult Greencards are also available in Hobart from the Metro Shop (40 Elizabeth Street or 212 Main Road Moonah). These cards come ready activated, loaded with credit, and accompanied by a handy tourist guide to using public transport to see the sights of Hobart and surrounds.

All Greencards come with a $5 sign-up fee.

When you board a Metro bus, simply tap your Greencard on the driver’s ticket machine, and the cost of the trip will be deducted from your balance. You do not need to tap off.

Your Greencard is set with information including your default trip and your concession details, so the correct fare is automatically deducted and you are debited the correct amount. When your travel credit is getting low, simply top it up with new credit.

In order to use My Greencard online, you will need to activate your card here.

My Greencard online will allow you to top-up your Greencard online and check your travel history online, as well as allowing you to report a lost or stolen card, lock its use, and order a new Greencard. Activation will also allow you to transfer any unused credit to a replacement card should your Greencard get lost or stolen.

To check your credit and top up on the go, log in to your Greencard account on this website by clicking here or download the Metro Tas App at the App Store (for iOS devices), or Google Play (for Android devices).

When boarding with a Greencard, the cost of your journey together with the remaining travel credit balance on your card will be displayed on the customer display facing you. There is also a indicator light on the left hand side of the customer display screen that alerts you to the remaining travel credit balance on your card. The light will flash green if the balance is more than $7, orange if the balance is less than $7, and red if there is no credit remaining on the card.

How do I recharge my Greencard credit?

You can top up your Greencard credit:

• At a Greencard agent,  or at a Metro depot or the Metro Shop (using cash, credit card or EFTPOS)
• Online  – for registered Greencard holders only
• With the Metro Tas App (Download from the iOS App Store or Google Play for Android devices).

If you are low on credit and a trip takes your travel credit balance into debit, you should recharge your Greencard as soon as possible so that you can continue to use it. Any debit amount owing on your balance will automatically be deducted at the time of your new credit recharge.

Automatic top-up

Once logged into My Greencard online,  you can set up automatic top-up when your credit falls below a specified amount. You can set your own values of ‘minimum balance’ and ‘top-up amount’.

When the balance on your Greencard falls below the ‘minimum balance’, it will automatically be topped up by the ‘Top-up amount’. The auto top-up function runs in the evening following the card balance falling below the ‘Minimum balance’.

Please choose a ‘Minimum balance’ value that is enough to cover your travel in periods where a top-up maybe delayed* to ensure you will always have sufficient credit on your Greencard.

*Online credit is processed at 6am and 12am (midnight) each day however may take more than 24 hours, so please ensure you top up before your balance is too low to cover your daily fare.

When you register for an Adult Greencard you will be asked to nominate your ‘default trip’, which is the correct fare type for the journey that you usually travel. The nominated journey length will then be recorded on your Greencard as your default trip, and the default trip fare will be deducted each time you tap your Greencard on.

If you want to travel a journey that is not your default trip, simply notify the driver as you board and before tapping your Greencard, allowing them to deduct the correct fare from your balance.

Adult Concession and Student Greencards do not need a default trip when used solely within the urban area, however if you travel into or out of the urban area, then that travel can be set as a default trip and will be deducted each time the card is presented at the start of a journey.

For more information about fares, click here.

The daily cap refers to the maximum amount your travel will cost each day. There are different caps for adult and concession fares.  If your first trip is after 9am on weekdays, or you are travelling on a weekend or public holiday, the lower standard daily cap will apply. If your first trip is before 9am on a weekday, the peak daily cap will apply.

Student Greencard holders pay one low daily cap no matter when their first boarding is made.

You can check which daily cap applies to your fare type by clicking here.

You can then transfer between services for free within 90 minutes of your first boarding, permitting the total zones travelled do not exceed the fare paid on your first boarding. Click here to see zone maps and fare details.
Concession and student urban fares are charged at a flat rate regardless of zones travelled.

A concession fare Greencard may only be used by the registered cardholder. An adult fare Greencard may be used by other travellers.

You can report your card as lost or stolen in in one of the following ways:

1. by logging into your online Greencard account
2. in person at a Greencard agent
3. by calling the Metro Information Hotline on 13 22 01 (credit card transaction required)
4. by completing a Greencard Replacement Form and returning it to Metro either in person or by mailing the completed form to:
   Metro Greencard
   PO Box 61
   Moonah, 7009

Once reported, your card will blocked from further use, securing your remaining travel credit. Until your replacement card is received, your online account will be disabled. You can re-activate your online account once you receive your replacement card.

A $5 replacement fee will apply when you order your replacement card, which does not go towards your Greencard travel credit.

Once a replacement card has been ordered, the remaining travel credit and/or travel pass entitlements will be added on to the new card. You will receive your replacement card in the mail within 10 business days of ordering it.

For further details about replacing your Greencard call 13 22 01 or email greencard-enquiries@metrotas.com.au

To exchange a faulty Greencard, you can take it into a Metro office located at the following locations:

• Hobart – 40 Elizabeth Street
• Moonah – 212 Main Road
• Launceston – 168 Wellington Street
• Burnie – 28 Strahan Street

Or you can send your faulty Greencard to us for testing along with a completed Greencard Replacement Form to:

Metro Greencard
PO Box 61
Moonah 7009

If your card is determined by Metro to be faulty, Metro, at its absolute discretion, will either rectify the fault or organise a replacement Greencard at Metro’s cost. A Greencard replacement fee will apply to cards that are deemed to have been damaged.

For further details about replacing your Greencard call 13 22 01 or email greencard-enquiries@metrotas.com.au

Your Greencard is issued subject to, and its use is governed by, the Greencard Terms and Conditions. Click here to view the Greencard Terms & Conditions